Customer Reviews for Thompson Garage Doors
At Thompson Garage Doors we strive to make your experience with us positive and professional. Our reputation depends on it. Today, it’s not enough to be the oldest or biggest door company, but instead, we have to be the best; the best at customer service. To do this, we must know what you – our customer – thinks of our service, our technicians, and our products. We are proud of our excellent reviews and we hope you will take a moment to tell us how we did for you.
GOOGLE REVIEWS
We got home from the grocery store last night around 6 pm and upon trying to close our garage had a cable uncoil on one side of our garage door. We spent the next 30 minutes trying to just get the door to close so we could deal with it the next day but that didn’t work. We just moved into our house and noticed this businesses sticker so we called their emergency line. Within 30 minutes the tech was there and within 40 minutes of his arrival it was fixed and inspected. Such fantastic service!! Would highly recommend.
update: thompson reached out and were here today. Apparently the lock that was installed doesn't allow door to be opened from the inside. it is a universal lock. Just something we will have to get use too.
thompson installed my garage door. approximately 8 months ago, we had them put in new hardware. recently I had to place a service call because my key quit working. I explained this when I placed the call. the tech who came, removed the hand guard on the inside, shaves the screws and tells me it is fix. I was charged 128.00 for this. we used the door and the key would not lock the door again. today new tech comes over ends up replacing the lock and telling me he is not going to charge me for it. in my opinion I should get a refund for the 128, because there was a defect in the lock they originally installed. so my husband has come home and checked the work. we now have problem. when the garage is locked from the outside, you can not open from the inside and you have to go back outside to unlock it so you can open from the inside.
We can count on them. Outstanding service. Neil is great, even at the busiest, they still show up to help!
Absolutely great experience with using Thompson. Taking my work request, to being on time. Lady at front office very respectful and customer oriented. The installer for my new motor and other parts was Ken H. Another outstanding employee who knows his job, very respectful and great to have at our house. Recommend this company highly. Will always use them in the future.
YELP REVIEWS
We purchased our home and one side of the electric gate at the entrance to the property did not work. They sent out a technician and advised they could... Read More
Brett M.
I was looking to replace my garage door and opener as well as my entry door. I spoke with several companies before I chose Thompson. I was not impressed... Read More
Stephanie P.EMAILED TESTIMONIALS
John Francis came to our home last week to repair the thresholds and hardware on all our interior doors bout our home and detached garage. What an amazing job he and his assistant did.
Additionally, I’d like to commend Mitch Sperling. We have two double garage doors with openers on order through Mitch. He as well is a true professional and his expertise was essential on guiding us to the correct doors to modernize and update our home.
So glad these two professionals handled our account. Please comment them for a job well done.
"[Neil] reflects a great credit upon himself, your company and the garage door industry in a whole and I would request that he be the repairman, if at all possible, you send to our property in the future if ever the need arises."
Read the entire letter here: ThompsonReview
I just want to thank Creighton and your team for the exceptional customer service and quick repair on our truck. Our delivery driver was able to finish is route in a timely manner.
I can always count on Thompson Doors to come through for me in a pinch. This week they repaired the main roll-up door into our service drive, one of the main roll-up doors accessing our service department and and next week will replace two worn-out metal man doors to access our car wash. I've tried to count how many doors Reno Buick GMC Cadillac has and I don't have nearly enough fingers and toes to complete it!
"My garage is working flawlessly now and your tech even changed the lightbulb! The invoice was very reasonably priced considering the amount of time and effort this job would have taken me to do it myself. Just when I felt that true “service” did not exist today, you guys really came though for me. Your service was above and beyond."
"The best company to work with. Super reliable and honest. Kept my garage door opener working for years. And they now sell interior doors "